Last updated: 01/12/2025
1. Introduction
This Privacy Policy explains how Patrick William Removals (a trading name of We Move Anything Ltd.) (“we”, “us”, “our”) collects, uses and protects your personal information. We are committed to ensuring your information is handled fairly, lawfully and transparently in accordance with UK GDPR and all applicable data protection laws.
If you have any questions about this policy, you can contact us at:
Office 3, Sure Store, Unit 5–6, Park 66, Pilsworth Road, Bury, England, BL9 8RZ
Email: info@patrickwilliam.co.uk
2. The Information We Collect
We only collect information that helps us deliver our removal and/or storage services. This may include:
- Name and contact details
- Collection and delivery addresses
- Information about property access
- Inventory information
- Move dates and job requirements
- Communications between you and us
- Photos or videos you choose to provide voluntarily to help us quote or plan your move
- Any documents needed to process your booking or manage your move
We do not collect or process any payment information through our website.
3. How We Collect Your Information
We collect information in the following ways:
- When you complete our Get a Quote form
- When you contact us by phone, email or message
- When you provide additional information for planning your move
- When we communicate with you regarding your booking
- When we deliver removal or storage services
4. How We Use Your Information
We use your information for the following purposes:
- Preparing, issuing and managing quotes
- Communicating with you about your move
- Planning and delivering removal and/or storage services
- Confirming access, logistics and scheduling
- Managing your customer account and history
- Meeting our legal and regulatory obligations
- Ensuring the safety and security of our team and customers
We only send operational communications directly related to your move.
5. Sharing Your Information
We only share your information when necessary to deliver our services or comply with the law. This may include:
- Members of the removals team carrying out your move
- Subcontractors assisting with service delivery
- Our insurers (if a claim needs to be processed)
- Regulatory, law enforcement or fraud prevention authorities
- IT, hosting or software providers supporting our operations
We do not sell or rent your information to third parties.
6. Storage and Security of Your Data
We take appropriate technical and organisational measures to protect your data. Your information may be securely stored in:
- Email systems
- Internal scheduling or CRM systems
- Cloud-based services used for communication or operational planning
Any service providers used must follow strong data protection standards and comply with UK GDPR requirements.
7. Cookies and Website Tracking
Our website may use cookies or analytics tools to improve user experience, monitor performance and understand how visitors use the site. This may include:
- Basic usage statistics
- Traffic patterns
- Device and browser information
We do not use these tools to personally identify you. If a cookie banner is present, it will give you options for managing consent.
8. Legal Basis for Processing
We process your information under one or more of the following legal bases:
- Contractual necessity: to provide quotes and carry out removal or storage services
- Legitimate interests: to run and improve our business operations
- Legal obligation: where required by law
- Consent: where you voluntarily provide optional information
9. How Long We Keep Your Information
We only keep your information for as long as necessary to:
- Deliver our services
- Meet legal, tax or insurance obligations
- Resolve disputes
- Maintain accurate business records
When data is no longer needed, it is securely deleted or anonymised.
10. Your Rights Under UK GDPR
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (where appropriate)
- Restrict how your data is used
- Object to certain types of processing
- Request a copy of your information in a portable format
To exercise any of these rights, contact us using the details above.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
